Refund Policy

1. Our Guarantee

At XcelAI, we are confident you will love our product. However, if you are not completely satisfied with your subscription for any reason, we offer a 7-day money-back guarantee on all new subscriptions.

2. Eligibility

You are eligible for a full refund if:

• You request the refund within 7 days of your initial subscription purchase.
• This is your first subscription purchase with XcelAI.
• Your account is in good standing and has not violated our Terms of Service.

Refunds are not available for:

• Subscription renewal charges (monthly or annual).
• Requests made after 7 days of the initial purchase.
• Accounts terminated due to violations of our Terms of Service.

3. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your registered email address.
• Date of purchase.
• Reason for refund (optional, but helpful for us to improve).

We will process your request within 1-2 business days and confirm via email.

4. Refund Processing Time

Once approved, refunds are processed through Paddle, our payment processor. Funds typically appear in your account within 5-10 business days, depending on your bank or card issuer.

5. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund. To request a refund, please follow the process above.

After cancellation, you will retain access to Pro features until the end of your current billing period.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

[email protected]

We typically respond within 24 hours on business days.

This Refund Policy was last updated on March 12, 2026.