Privacy Policy

Last updated: March 12, 2026

    Summary: We collect only what we need to run the service. We do not sell your data. Your spreadsheet content is processed to provide AI responses and is not stored permanently.
  

1. Who We Are

XcelsAI ("we", "our", or "us") operates the XcelsAI Excel add-in and website at xcelsai.com. We are committed to protecting your personal information and your right to privacy.

For questions about this Privacy Policy, contact us at: support@xcelsai.com

2. Information We Collect

We collect the following types of information:

Account Information: Email address, name, and password when you register.
Payment Information: Billing details are collected and stored by Paddle, our payment processor. We do not store your credit card information.
Usage Data: Feature usage, request counts, and interaction logs to improve the Service.
Spreadsheet Data: Content you submit through the add-in is temporarily processed to generate AI responses. This data is not stored permanently after your session ends.
Technical Data: IP address, browser type, and device information for security and analytics.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the XcelsAI Service.
Process transactions and send subscription-related communications.
Respond to customer support inquiries.
Monitor and improve Service performance and features.
Detect and prevent fraud, abuse, or security incidents.
Comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

Service Providers: Trusted third parties such as Paddle (payments), Anthropic or OpenAI (AI processing), and Vercel (hosting) that help us operate the Service. These parties are contractually obligated to protect your data.
Legal Requirements: If required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.

5. Your Spreadsheet Data

When you use XcelsAI to process spreadsheet data, that content is sent to our AI service provider (Anthropic or OpenAI) solely to generate the requested output. We do not use your spreadsheet data to train AI models, and we do not permanently store your spreadsheet content after processing is complete.

We strongly advise against submitting personally identifiable information, financial credentials, or sensitive business secrets through the Service.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Usage logs are retained for up to 90 days. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, secure data transmission, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies to operate the Service, including session management and authentication. We do not use advertising or tracking cookies. You can control cookies through your browser settings, though disabling essential cookies may affect Service functionality.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data.
Portability: Request your data in a portable format.
Objection: Object to certain processing of your data.

To exercise any of these rights, contact us at support@xcelsai.com.

10. Children's Privacy

XcelsAI is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

support@xcelsai.com

This Privacy Policy was last updated on March 12, 2026.